Refund and Returns Policy

Please make sure you send through correct name, spelling and phone number to be embroidered on goods. We will not be responsible for any misspellings’ on buyers behalf. Please make sure you choose carefully the correct size, collar / lead colour and thread colour of embroidery as there will be no refund once the goods have been embroidered. Request for refunds will only be accepted for faulty goods on arrival, not change of mind. Request for refund or returns must be made in writing within seven (7) days from receipt of goods. All returns including postage, packaging and insurance is at buyer’s expense. Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don’t match description.